Last updated: 07 July 2026
This Shipping Policy applies to physical products purchased directly from Raccoon Machines (“Raccoon,” “we,” “us,” or “our”) through our online checkout services.
This policy does not apply to the Inspect mobile application, Inspect Pro, digital access, cloud processing, or other app-based services.
Order Processing
Orders are processed and prepared for shipment after payment and order information have been successfully received.
Processing times may vary depending on product availability, order volume, assembly requirements, holidays, and other operational factors.
Any specific processing or estimated shipping time displayed on a product page or during checkout is an estimate unless expressly stated otherwise.
Orders are generally not processed or shipped on weekends or U.S. federal holidays.
If we are unable to ship an order within the time stated or otherwise required by applicable law, we will provide notice of the delay and available options, which may include consenting to a revised shipping time or cancelling the affected unshipped order for a refund, as required by applicable law.
United States Shipping
We currently offer shipping to eligible addresses within the United States.
Free standard shipping is available for eligible U.S. orders where stated on the product page or during checkout.
Our standard free shipping method may use USPS Ground Advantage or another comparable standard shipping service selected by Raccoon.
Additional shipping methods, including faster or premium shipping options, may be available during checkout. Available shipping methods, charges, and estimated delivery times are displayed based on the delivery address, product, package, carrier availability, and other applicable shipping conditions.
You may select from the shipping options available for your order during checkout.
If you select a paid shipping method, the applicable shipping charge will be displayed before you complete your order.
Shipping availability and available methods may vary based on the product, destination, carrier limitations, and other operational considerations.
Shipping Addresses
You are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an error in your shipping address, contact us at contact@raccoonmachines.com as soon as possible.
We will make reasonable efforts to update an address before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
Additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer to the extent permitted by applicable law.
Shipping Carriers
We use third-party shipping carriers and delivery services to deliver physical products.
For free standard shipping, we may select the applicable carrier and standard shipping service.
If you select a specific paid shipping method during checkout, we will make reasonable efforts to ship the order using the selected shipping method or a reasonably comparable service where substitution is necessary because of carrier availability or other operational circumstances.
Once an order has been transferred to a shipping carrier, delivery may be affected by carrier operations, weather, transportation disruptions, local conditions, or other circumstances outside our reasonable control.
Delivery Estimates
Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.
Estimated delivery times do not necessarily include order processing or preparation time.
Raccoon is not responsible for carrier delays or other delivery delays outside our reasonable control.
Lost or Missing Packages
If tracking information indicates that a package has not been delivered within the expected delivery period, contact us at contact@raccoonmachines.com.
We may review available tracking information and, where appropriate, assist with a carrier inquiry or claim.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, surrounding property, household members, building management, or other persons who may have accepted the package.
You should also contact the applicable carrier where appropriate.
We will review reported delivery issues reasonably and may request information needed to investigate the shipment.
A replacement or refund is not automatically guaranteed solely because carrier tracking shows a package as delivered and the customer reports that the package cannot be located.
Nothing in this section limits rights or remedies that cannot be excluded under applicable law.
Damaged Shipments
If a package or product arrives visibly damaged, please photograph the shipping packaging and the product before discarding the packaging.
Contact us at contact@raccoonmachines.com as soon as reasonably possible and provide:
your order information;
a description of the damage; and
photographs or video reasonably showing the packaging and product condition.
We may request additional information reasonably necessary to evaluate the issue or submit a claim with the shipping carrier.
Damaged product claims are also subject to our Return & Refund Policy.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or another delivery issue attributable to the recipient, we may contact you regarding reshipment or other available options.
Additional shipping charges for reshipment may be the responsibility of the customer.
If an undeliverable order is refunded rather than reshipped, shipping or carrier charges already incurred may be deducted from the refund to the extent permitted by applicable law.
International Shipping
International shipping is available only where expressly offered during checkout.
Available destinations, shipping methods, and charges may vary.
International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or applicable authorities.
Unless expressly stated otherwise during checkout, the recipient is responsible for applicable import duties, taxes, customs charges, and similar fees.
Customs processing may delay delivery.
We are not responsible for delays caused by customs authorities or other government processes outside our reasonable control.
Order Cancellations
Order cancellation requests are governed by our Return & Refund Policy.
An order may be cancelled before shipment as described in our Return & Refund Policy. Once an order has been shipped, it can no longer be cancelled and the applicable return and refund terms will apply.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, products, operations, or applicable law.
We will post the revised Shipping Policy and update the “Last updated” date.
The Shipping Policy applicable to an order is the policy in effect when the applicable order is placed, except where changes are required by law.
Contact Us
For shipping, delivery questions, cancellation, return, or refund questions, contact us at:
Email: contact@raccoonmachines.com
Phone: +1 (484) 791-8475
21 Gay St
Phoenixville, PA 19460
United States