Last updated: 07 July 2026
Raccoon Machines (“Raccoon,” “we,” “us,” or “our”) operates the Raccoon Machines website and sells physical products through our online commerce and checkout services (collectively, the “Store Services”).
Our website may direct you to checkout services powered by Shopify. Shopify provides commerce infrastructure that enables us to process orders, accept payments, and support related checkout functions.
This Store Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, interact with the Store Services, purchase or return a physical product, or otherwise communicate with us regarding an order or physical product.
This Store Privacy Policy does not apply to the Inspect mobile application, Inspect Pro, inspection media, cloud processing, or generated inspection reports. Those services are covered by our separate Privacy Policy — Inspect App & Services.
If there is a conflict between our Terms of Sale and this Store Privacy Policy regarding the collection, processing, or disclosure of personal information, this Store Privacy Policy controls.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Store Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial and payment information, including payment method, payment confirmation, transaction details, and other payment-related information. Payment card and financial information may be collected and processed directly by Shopify and applicable payment providers.
Account information, including account identifiers, preferences, settings, and authentication information if customer account features are available and you choose to use them.
Transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, and information regarding past transactions.
Communications with us, including information you provide when contacting us about an order, product, return, support request, or other inquiry.
Device information, including information about your device, browser, network connection, IP address, and other technical or unique identifiers.
Usage information, including information about how and when you interact with or navigate the Store Services.
Sources of Personal Information
We may collect personal information from the following sources:
directly from you, including when you place an order, use available customer account features, communicate with us, or otherwise provide information to us;
automatically through the Store Services, including from your device and through cookies and similar technologies;
from Shopify and service providers that provide checkout, payment, technology, analytics, security, fulfillment, shipping, or other services on our behalf;
from business partners or other third parties where permitted by applicable law.
How We Use Personal Information
Depending on how you interact with us or the Store Services, we may use personal information for the following purposes.
Providing, Tailoring, and Improving the Store Services
We use personal information to provide the Store Services, process payments, accept and fulfill orders, arrange shipping, provide order notifications, process purchases, returns, exchanges, or other transactions, manage available customer account features, provide customer support, remember preferences, and improve the shopping experience.
We may use information about your interaction with the Store Services to better tailor and improve our products, services, and shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including to send marketing, advertising, or promotional communications by email, text message, or other available channels.
We may also use Shopify features or other services that support personalized advertising based on online activity, subject to applicable privacy laws and available privacy choices.
Security and Fraud Prevention
We may use personal information to provide a secure checkout and shopping experience, authenticate customer accounts where applicable, detect, investigate, or take action regarding suspected fraudulent, illegal, unsafe, abusive, or malicious activity, protect public safety, and secure the Store Services.
If you use customer account features, you are responsible for maintaining the confidentiality of your account credentials and access information.
Communicating With You
We use personal information to respond to inquiries, provide customer support, communicate about orders, shipping, returns, products, or other transactions, provide effective services, and maintain our business relationship with you.
Legal and Compliance Purposes
We may use personal information to comply with applicable law, respond to valid legal process or requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, enforce our terms and policies, and protect our rights or the rights of others.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Store Privacy Policy.
These circumstances may include:
with Shopify and vendors or service providers that perform services on our behalf, including checkout, payment processing, IT services, analytics, customer support, cloud services, fulfillment, and shipping;
with shipping carriers and fulfillment providers as necessary to deliver physical products;
with business or marketing partners that provide marketing or advertising services, subject to applicable law and available privacy choices;
when you direct, request, or consent to a disclosure, including where necessary to provide a product or service you request;
with our affiliates or within our corporate group, if applicable;
in connection with a business transaction, including a merger, acquisition, financing, bankruptcy, reorganization, or sale of all or part of our business or assets;
to comply with applicable legal obligations, subpoenas, search warrants, court orders, or similar requests;
to enforce our terms or policies or to protect or defend the Store Services, Raccoon Machines, our rights, our customers, or others.
Relationship With Shopify
We use Shopify to provide checkout, order processing, payment-related commerce functionality, and other services related to purchases made through the Store Services.
When you proceed to a Shopify-powered checkout, information you submit through the checkout process may be collected and processed by Shopify in order to provide checkout and commerce services to you and to us.
Shopify may also collect and process information about your interaction with Shopify-powered checkout and commerce features.
We may use certain Shopify features that incorporate information from interactions with Shopify-powered commerce services to provide analytics, security, marketing, advertising, or enhanced commerce functionality.
For certain services and features, Shopify may process personal information for its own purposes and is responsible for that processing as described in the Shopify Consumer Privacy Policy.
Information processed through Shopify may be transmitted to and processed in countries other than the country where you reside.
To learn more about how Shopify uses personal information and the privacy rights or choices that may be available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Cookies and Similar Technologies
The Store Services may use cookies and similar technologies to operate the website and checkout, remember preferences, understand how the Store Services are used, provide security and fraud prevention, measure performance, and support marketing or advertising.
Cookies and similar technologies used on the Raccoon Machines website may differ from those used through Shopify-powered checkout and commerce services.
Our use of cookies and similar technologies may depend on your location, consent choices, browser settings, and available privacy controls.
Where required by applicable law, we provide mechanisms to manage applicable privacy or cookie choices.
Third-Party Websites and Links
The Store Services may provide links to websites or online platforms operated by third parties.
This includes Shopify-powered checkout and may include shipping carriers, payment services, social media platforms, or other third-party services.
If you follow a link to a third-party service that is not controlled by us, you should review that service's privacy and security policies and other applicable terms.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, reliability, or practices of third-party websites or services.
Our inclusion of a third-party link does not, by itself, constitute an endorsement of that third party or its services.
Children's Data
The Store Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.
If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request deletion where applicable.
As of the effective date of this Store Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.
Security and Retention of Personal Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security measure, transmission method, or storage system is perfect or impenetrable, and we cannot guarantee absolute or “perfect” security.
We recommend that you do not use unsecured communication channels to send sensitive or confidential information to us.
How long we retain personal information depends on factors including whether the information is needed to maintain customer account features, provide the Store Services, process and document transactions, fulfill orders, provide support, comply with legal, tax, or accounting obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights described below regarding your personal information.
These rights are not absolute, may apply only in certain circumstances, and we may decline a request where permitted by applicable law.
Right to Access or Know. You may have the right to request access to personal information we maintain about you.
Right to Delete. You may have the right to request deletion of personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right of Portability. You may have the right to receive a copy of certain personal information or request its transfer to a third party in certain circumstances.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or processing for purposes considered “targeted advertising” under applicable privacy laws.
You may exercise available privacy rights through privacy controls made available through the Store Services or by contacting us using the information below.
To learn more about how Shopify uses personal information and privacy rights or choices relating to information processed by Shopify, you may review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
If you visit the Store Services with a Global Privacy Control opt-out preference signal enabled, we may treat the signal as an opt-out request where required by applicable law and supported by the applicable website or Shopify privacy configuration.
Other than legally required or supported preference signals, we may not recognize other “Do Not Track” signals sent by a browser or device.
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing a privacy request, as permitted or required by applicable law.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.
We will respond to verified requests within the time required by applicable law.
Communication Preferences
We may send promotional emails or other marketing communications where permitted by applicable law.
You may opt out of promotional emails at any time by using the unsubscribe option included in those emails.
If you opt out of promotional communications, we may continue to send non-promotional communications relating to orders, transactions, shipping, customer support, product safety, or other service-related matters.
Complaints
If you have a complaint about how we process personal information, please contact us using the information below.
Depending on where you live, you may have the right to appeal a decision regarding a privacy request or submit a complaint to an applicable data protection authority.
International Transfers
Personal information may be transferred, stored, or processed outside the country where you live.
Where required by applicable law, recognized safeguards or transfer mechanisms may be used for international transfers of personal information.
For information processed by Shopify, Shopify maintains information regarding its international data transfer practices and applicable safeguards in its privacy and data protection materials.
Changes to This Store Privacy Policy
We may update this Store Privacy Policy from time to time, including to reflect changes to our practices, Store Services, technology, legal requirements, or other operational reasons.
We will post the revised Store Privacy Policy, update the “Last updated” date, and provide additional notice where required by applicable law.
Contact Us
If you have questions about this Store Privacy Policy, our privacy practices, or want to exercise available privacy rights, contact us at:
Email: contact@raccoonmachines.com
Phone: +1 (484) 791-8475
21 Gay St
Phoenixville, PA 19460
United States