Last updated: 07 July 2026
We want Raccoon Machines products to arrive as described and perform as intended.
This Return & Refund Policy applies to physical products purchased directly from Raccoon Machines through our online checkout services.
This policy does not apply to Inspect Pro subscriptions, in-app purchases, Speed Review™ purchases, or other app-based services. Those purchases are governed by the Terms of Use — Inspect App & Services and the terms of the applicable purchase platform.
Order Cancellations
You may request cancellation of an order before the order has been shipped.
To request cancellation, contact us at contact@raccoonmachines.com and include your order information.
We will make reasonable efforts to process cancellation requests before shipment.
Once an order has been shipped, it can no longer be cancelled and the applicable return and refund terms will apply.
If we confirm cancellation before shipment, we will refund the cancelled order to the original payment method.
Change-of-Mind Returns
We do not accept returns or provide refunds because you changed your mind, no longer want the product, ordered the wrong product, or decided that the product is not suitable for your intended use.
Please review product descriptions, compatibility information, intended use, and applicable promotional package terms before placing an order.
Raccoon may, in its sole discretion, authorize an exception in a particular case. An exception does not create an obligation to accept similar returns in the future.
Any discretionary return or refund must be authorized by Raccoon in writing before a product is shipped back or other action is taken.
Unless we expressly agree otherwise, the customer is responsible for shipping costs associated with a discretionary return.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged on arrival, materially defective, or materially different from the product you ordered, contact us at contact@raccoonmachines.com as soon as reasonably possible after discovering the issue.
Please include:
your order information;
a description of the issue; and
photographs or video reasonably showing the reported damage, defect, or incorrect product.
We may request additional information reasonably necessary to evaluate the issue.
Do not return a product without first contacting us and receiving return authorization.
Evaluation of Return Requests
We will review the information provided and may ask you to perform reasonable basic checks or provide additional photographs or video to help identify the issue.
Approval of a return request is not automatic merely because a product has been used or because a customer is dissatisfied with the product.
Evidence of use, wear, contamination, repeated use, or use inconsistent with the reported issue may be considered when evaluating whether a claimed condition is a covered defect, shipping damage, misuse, normal wear, or another non-covered condition.
Products showing damage caused by misuse, improper use, vehicle impact, crushing, excessive force, modification, improper assembly, incompatible devices or accessories, neglect, or use outside the product's intended purpose are not eligible for a return or refund as defective products.
Normal wear, cosmetic wear, scratches, surface marks, or other changes resulting from normal use are not considered product defects.
Approved Returns
If we approve a return, we will provide return instructions and, where applicable, a return authorization.
Returned products must include all components reasonably required to evaluate or complete the approved return.
Products returned without authorization may be refused, returned to the sender, or otherwise handled at our discretion to the extent permitted by law.
Return Shipping
If we confirm that a product was damaged on arrival, materially defective, or materially different from the product ordered, Raccoon will provide or reimburse reasonable return shipping as instructed by us.
If we approve a discretionary return for another reason, the customer is responsible for return shipping costs.
We are not responsible for unauthorized return shipping costs or expedited shipping selected by the customer without our prior approval.
Refunds, Repairs, and Replacements
For an approved claim involving a damaged, materially defective, or incorrect product, we may, as appropriate and subject to applicable law:
repair the product;
replace the product or affected component; or
issue a refund.
The available resolution may depend on the nature of the issue, product availability, and applicable warranty rights.
If a refund is approved, it will be issued to the original payment method.
Processing times after a refund is issued may depend on Shopify, the applicable payment provider, or your financial institution.
Promotional Access and Promotional Packages
Certain physical products may include promotional, trial, or limited Inspect Pro access. Included or promotional access has no separate cash value and is not separately refundable.
Certain offers may be sold as promotional packages that combine a physical product with included or promotional Inspect Pro access. Promotional packages are sold and priced as a single offer and may be subject to return and refund conditions disclosed with the applicable offer.
Unless expressly stated otherwise, promotional packages are not eligible for change-of-mind returns after shipment.
If included Inspect Pro access has not been activated or redeemed, Raccoon may, in its discretion, approve a partial refund without requiring return of the included physical product. In that case, the included promotional access will be cancelled or invalidated and the stated retained-product value disclosed with the applicable offer will be deducted from the refund.
Once included Inspect Pro access has been activated or redeemed, the promotional package is not eligible for a change-of-mind refund.
Returning or offering to return an included physical product does not create a right to a full or partial refund of a promotional package.
These restrictions do not limit rights or remedies that cannot be excluded under applicable law and do not limit claims involving a damaged, materially defective, or incorrect physical product under this Policy or an applicable written warranty.
The activation and use of Inspect Pro access are governed by the Terms of Use — Inspect App & Services and any terms presented with the applicable offer.
Non-Returnable Items
The following are not eligible for return or refund except where required by applicable law:
products damaged through misuse, abuse, neglect, modification, or improper use;
products damaged by vehicle impact, crushing, excessive force, heat, chemicals, or environmental exposure outside normal intended use;
products returned without required components where the missing components materially affect the product's value or our ability to evaluate the return;
unauthorized returns;
promotional or included digital access with no separate cash value;
products or transactions otherwise identified as final sale before purchase.
Shipping Damage
If a shipping package arrives visibly damaged, please photograph the packaging and product before discarding the packaging.
Contact us promptly and provide the available photographs or video so that we can evaluate the issue and, where appropriate, work with the shipping carrier.
Legal Rights
Nothing in this Return & Refund Policy limits rights or remedies that cannot be excluded or limited under applicable law.
Contact Us
For cancellation, return, or refund questions, contact us at:
Email: contact@raccoonmachines.com
Phone: +1 (484) 791-8475
21 Gay St
Phoenixville, PA 19460
United States